Refund policy
Returns & Refunds
We want you to feel confident shopping with MIREVA. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Return Eligibility
To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with any original tags attached, and in its original packaging where applicable. You may also be asked to provide proof of purchase.
Starting a Return
To request a return, please contact us using the contact information provided on our website. If your return is accepted, we will provide you with return instructions and the appropriate return address.
Please do not send products back without first contacting us, as unauthorized returns may not be accepted.
Return Shipping
Unless otherwise required by applicable law, customers are responsible for return shipping costs when returning an item due to a change of mind, incorrect selection, or similar reason.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, defective, or different from what you ordered.
We will review the issue and provide an appropriate solution, which may include a replacement or refund. Where required by applicable law, you will not be responsible for return shipping costs in these circumstances.
Non-Returnable Items
Certain products may not be eligible for return where permitted by applicable law, including personalized or custom-made products, perishable goods, and certain personal-care or hygiene products once opened.
Any product-specific return restrictions will be clearly stated on the relevant product page.
Exchanges
If you would like a different product, color, or size, please contact us. Where an exchange is not available, you may return an eligible item and place a new order.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Shipping and delivery charges may be non-refundable depending on the reason for the return and applicable consumer law. Where applicable law requires these charges to be refunded, those legal requirements will apply.
Cancellations
Eligible unfulfilled orders may be cancelled within 1 hour of being placed.
Once an order has entered processing or fulfillment, cancellation may no longer be possible. This does not limit any cancellation or withdrawal rights available to you under applicable consumer law.
Consumer Rights
Nothing in this policy is intended to limit or exclude any mandatory rights you may have under the consumer protection laws applicable to your purchase. Where applicable law provides greater rights than this policy, those legal rights will apply.
Contact Us
If you have any questions about a return, refund, or cancellation, please contact us using the contact information available on our website.